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peiteal.

REFUND POLICY

A legal disclaimer

Introduction
At Peiteal, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our refund policy carefully to understand your rights and the processes involved.
Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Timeframe: You have 30 calendar days from the date you received your item to initiate a return.

  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

Return Process

  1. Contact Us: To initiate a return, please contact us with your order number and the reason for your return.

  2. Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.

  3. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • Approval: If your return is approved, we will process your refund to your original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider's policies.

Non-Refundable Items
Certain types of items cannot be returned, including:

  • Gift cards

  • Downloadable software products

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order number and details about the product condition.

Sale Items

  • Only regular priced items may be refunded. Sale items are final sale and cannot be refunded.

Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again.

  • Contact Your Bank: Then contact your credit card company, as it may take some time before your refund is officially posted.

  • Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at refunds@peiteal.com.

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